# Phase 3B - Employee Profile and Employee Details

Date/time: 2026-05-29 12:45:48 +03:00

## What Was Implemented

| Area | Result | Files |
|---|---|---|
| Employee profile route | Added `/admin/users/{record}` as a Team / Employees profile page. | `UserResource.php`, `ViewUser.php` |
| Basic information | Profile shows name, email/login, business role label, active status, created date, and updated date. | `view-user.blade.php` |
| Team information | Profile shows team name, supervisor name, team relationship, and managed team member count for supervisors. | `ViewUser.php`, `view-user.blade.php` |
| WhatsApp information | Profile shows WhatsApp Phone ID / WABA ID and assigned conversation count. | `view-user.blade.php` |
| Workload summary | Profile shows total assigned, open, pending, closed, unread conversations, and last assigned date. | `ViewUser.php` |
| Assignment history | Profile shows recent assignments, assigned by, assigned from when inferable, assigned to, reason, and assigned date. | `ViewUser.php`, `view-user.blade.php` |
| Latest conversations | Profile shows recent assigned conversations with customer, WhatsApp number, status, last message time, unread count, and open conversation link. | `view-user.blade.php` |
| Access rules | Admin can view all profiles. Supervisor can view only team members. Employee cannot access user profiles through Team / Employees. | `UserPolicy.php`, `UserResource.php` |
| Form clarity | Employee form helper text now explains the one business role rule. Open-conversation warning appears on edit when the employee owns open conversations. | `UserResource.php` |

## Access Rules

| Role | Profile Access | Edit Access | Notes |
|---|---|---|---|
| Admin | All employee profiles | All employees | Full employee management remains admin-owned. |
| Supervisor | Team members only | No role/edit access | Direct URL to outside employees is blocked. |
| Employee | No Team / Employees profile access | No edit access | No separate My Profile route was implemented in this phase. |

## Remaining Limitations

- No self-service `My Profile` route for employees was added.
- No bulk transfer/deactivation workflow was added; only a warning is shown when editing employees with open conversations.
- Assignment history has no explicit `assigned_from` column in the database, so the profile infers previous assignee from prior assignment rows when possible.
- Password reset/invitation workflows were not added.

## Verification

| Check | Result |
|---|---|
| Route list | Passed; `/admin/users/{record}` exists. |
| Full test suite | Passed: 42 tests, 141 assertions. |
| Admin profile access | Passed. |
| Supervisor team-scoped profile access | Passed. |
| Employee profile restriction | Passed. |
| Workload and assignment history display | Passed. |
| Form warning | Passed. |